Terms & Conditions

General Information

Any use by you of our website is conditional on your acceptance of these Terms and Conditions and our Privacy Policy. We may change these Terms and Conditions without letting you know and therefore it is up to you to check this page for any changes. Your continued use of our website means that you have accepted these Terms and Conditions and the Privacy statement.

You must be over 18 years old to buy goods from this site. If you are under 18, you can only use this site with the involvement of a parent or guardian.

Who are we?

SurfDog UK
The Minstrels
Tudor Walk
Rowstock
Oxfordshire
OX11 0JR - In short.. Dog lovers just like you!!!

Prices

Prices are as set out on the website and include VAT at the current rate. We reserve the right to alter prices at any time.

Our Guarantee

You have the right to cancel an order for a full refund for any reason within 21 days of receipt of the goods. The 21 days begins on the day after you receive the goods. To cancel the contract, you must inform us in writing (email is fine) and return the goods to us immediately in the same condition in which you received them. You are obliged to take care of the goods while they are in your possession. Whilst the cost of your goods will be refunded in full we reserve the right to deduct carraige costs already paid.

Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered. This does not affect your statutory rights.

Damaged or Defective Goods

If you receive an item that is damaged or defective, we will either replace the goods (or the faulty part of the item) free of charge or, at our sole discretion, refund to you the price of the goods (or a proportionate part of the price). Simply return the goods to us unused. If the faulty goods are not replaced then we will even refund any carraige charged.

Order Acceptance and Contract

We will notify you by e-mail as soon as possible to confirm receipt of your order. Orders placed by you are an offer to purchase and will be accepted by us, subject to stock availability. If something is not in stock, we will either let you know at the time of ordering or as soon after the order has been placed as possible. The contract for the sale of the goods will be formed when we send e-mail confirmation to you that we've dispatched the product to you at the address you provide us with. Acceptance will be complete at the time that we send this email to you. It's worth remembering that any products on the same order which we have not confirmed in the confirmation email to have been dispatched do not form part of that contract.

We reserve the right to change at any time any of the details of the garments on the site, including prices, colours and sizes. We reserve the right to change these terms and conditions and we advise that you read through them each time that you use the site.

To securely receive payments over the internet, we use PayPal (SSL) technology to protect your personal information and payment details. We take security seriously and have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. Although we do our best to keep your personal information secure, we cannot however guarantee the security of your information transferred to our site. This website, its content and any contracts arisen out of it are governed by and in accordance with English law. All contracts are conducted in English and by entering into a contract both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

We welcome orders from most overseas and all BFPO addresses. Orders must be paid via PayPal only. Local import duties may be payable on receipt. Please note however that this site and its contents do not form an agreement between SurfDog UK and a customer in a jurisdiction in which the products offered for sale would go against any local, regional or national laws. If you know that it would be illegal for us to sell our products in your country, please do not order items from our site.

Wholesale

We are a retailer to members of the public and cannot make supplies to the trade. Part of the conditions of our supply from Surfdog Australia is that we refer all trade enquiries to www.surfdogaustralia.com. Any order made through us for reselleing or by wholesalers will be refused and any payment made refunded less any credit card fees incurred by ourselves.

Returns

We appreciate that, sometimes, you will order the wrong size or even colour! We are happy to accept returns, either for exchange for a different size or colour or for a refund of the pruchase price. Please note that in the event of a refund being required for reasons other than faulty goods that caraige charges paid are not refundable. Furthermore, if free carraige was provided on the original purchase, the actual cost of that carraige will be deducted from any refund made.

If the returned goods are for a change of size then additional costs may be charged (or cost refunded if the new item is cheaper) for any price difference. We also reserve the right to charge for carraige for the second delivery. Before returning goods please contact us by email or telephone for  returns instructions and details on how to return the goods. To ensure safe receipt of items retuned to us please send them, with details of your order number, to

SurfdogUK
C/o The Post Office,
Hendred Stores,
High Street,
East Hendred
OX12 8JY
United Kingdom

Delivery

If you do not supply an address, we will deliver the goods to the credit card address you provide us with. In the event that you are not available to receive the goods at the point when they were delivered, you will be responsible for making arrangements to receive the goods if they are held at the post office or delivery company's depot.

We will try to meet any date stated for delivery, but the dates are not guaranteed. Occasionally it may become necessary for us to cancel your order before delivery. We will let you know as soon as we can that this has happened and you will not be charged, or if you have been charged, we will refund the full amount to you.

SurfDog UK cannot guarantee that the sale and delivery of its goods to your particular country or location is allowed, so please take note of your own import restrictions before placing an order.

The SurfDog UK Website

Intellectual property rights

All materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this site together with all software compilations, underlying source code and software in the site are protected by copyright, trade mark, design right and/or other worldwide intellectual property rights and are owned or controlled by or licensed to SurfDog UK or it's supplier SurfDogAustralia. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own lawful, personal, non-commercial use is prohibited without the prior permission of SurfDog UK. You may not reproduce, publish, transmit, publicly perform, distribute, display, modify, adapt, bundle, alter, create derivative works of the site, sell or participate in any sale of or exploit in any way, any of the contents, the site, or any related software in whole or in part without our express prior written permission.

Links to Third Parties

We may provide links to third parties that we believe may be of interest to you. We do not control nor vet these websites, and therefore we cannot accept liability in respect of either the contents or your use of these websites.

No warranties or liability

To the extent permitted by law, SurfDog UK gives no warranties in relation to the website, in particular with limitation, any warranties regarding the accuracy of descriptions and illustrations of items in the website or in our catalogue or other IP infringement and freedom from viruses. We do our best to keep our site up to date but cannot guarantee that the site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on your computer or any technology. SurfDog UK will also do its best to allow you uninterrupted access to the site 24 hours per day, but access may be suspended, restricted or terminated at any time. By using the site, you acknowledge that you assume full responsibility for all costs associated with any necessary servicing or repairs of any equipment that you use in connection with SurfDog UK's site. Of course, this statement does not affect your statutory rights as a customer.

To the extent permitted by law, SurfDog UK will have no liability to you in contract, tort (including negligence) or otherwise for any loss (including loss of profit), cost or damage (whether indirect, consequential, or otherwise) suffered as a result of your use of the website or from use of information passed through the website, even if we are aware of the possibility of such loss. Additionally, we shall also not be liable to you for a breach of these terms and conditions or a failure to perform if the delay or failure is due to a cause beyond our reasonable control.

SurfDog UK's total liability for any claim howsoever arising shall not exceed the price paid for the goods supplied by SurfDog UK to the customer, together with any postage costs incurred. We do not however exclude or limit our liability in respect of death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

You must use the site for lawful purposes only. By registering with us you recognise that you are responsible for all access made to the site using the log in details that you provide us with. As with all passwords and usernames, it is important that you keep them confidential at all times.

If any part of these terms and conditions is unlawful, void or for any other reason unenforceable, then that provision shall be cut out of the terms and conditions and shall not affect the validity or enforceability of any of the remaining provisions. Also, if we fail to enforce a right under these terms and conditions, it does not mean that we do not have the right to enforce other rights, or the same type of right at a later stage.

No part of these terms and conditions are enforceable by anyone who is not a party to them in accordance with the Contracts (Rights of Third Parties) Act 1999.

Data Protection

We comply with all of the applicable data protection laws in the UK.

Contact

If you need help for any reason, please feel free to contact us by email at sales@surfdoguk.com or by writing to us at:

SurfDog UK
The Minstrels
Tudor Walk
Rowstock
Oxfordshire
OX11 0JR

or you can call us on 01235 820 666 during office hours.

PHEW! Bet that took less time to read than it did us to write!

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